Orders are normally dispatched within 2 working days following receipt of payment.
Estimated delivery times are,
Great Britain & Northern Ireland 3-5 working days.
Western Europe 4+ working days.
All other Countries 8+ working days.
Working days are classed as Monday to Friday.
Domestic orders are shipped by Royal Mail or Courier depending on weight.
International orders are shipped by Royal Mail Airmail as standard.
Orders above £20 value may require a signature on delivery.
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within fourteen days of receipt of the goods without giving a reason; this is your cooling off period.
The above does not apply to Magazines.
To cancel your order you must notify us either by letter or email and send the goods back to us at your own cost and risk.
A refund will be given within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used the goods or in respect of sealed goods that have been opened and cannot be resold unsealed.
None of these conditions affect your statutory rights.
Customised items are items that can not be resold and are exempt from the above regulations and can only be returned for the reasons stated below.
If the goods supplied are faulty they may be returned for an immediate replacement or a full refund, whether they have been used or not.
"Faults" are defined as manufacturing defects, not those that may be caused by incorrect usage, abuse or fair wear and tear.